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Water & Wastewater

Emergency Contact Information

In an emergency, please contact the Water and Wastewater Department at 802-434-2178 during normal business hours. If it is outside normal business hours or if there is no response, please contact Superintendent Steve Cote at 802-598-4593

Water and Sewer Bill Explanation

If your property received a new water meter during this past quarter (July 1 – September 30, 2024). Due to installing a new water meter mid-quarter, the water billing software created a bill that requires some explanation.

  • The following is an explanation of the Meter Readings section of your bill:
    • CURRENT is the gallons used as measured by the new water meter, from the day it was installed to September 30, 2024.
    • PREVIOUS is the gallons used as measured by the previous water meter, from July 1, 2024 to the day it was replaced. This is expressed as a negative number.
    • USAGE is the total gallons used as measured by both meters. The software is set up to subtract the PREVIOUS from the CURRENT, so the CURRENT needs to be expressed as a negative number.
      • For instance, if you had used 2,000 gallons with the old meter (PREVIOUS) and 3,000 gallons with the new meter (CURRENT), the software uses the formula of
        • (3,000) – (– 2000) = 5,000  gallons used.
    • SERVICE CHARGE DAYS is only showing the days the new meter was in service.
  • All bills after this bill will be presented in the manner that you are used to with a starting meter read and an ending meter read for the quarter.

Water Service Line Inventory

The Town of Richmond is participating in a water service line inventory. This inventory will classify pipe materials for every service line connected to the water system. The Town has hired MSK Engineers to complete this inventory. More information on the inventory, including what is requried from each owner of a building with water service, is included in this letter:

2023 0628 Initial outreach letter to residents

The Richmond Water Resources department provides you with safe, high-quality water and tertiary wastewater treatment.

281 Esplanade
Richmond, VT 05477

Payments

Mail to:
Town Center Building
203 Bridge St
PO Box 285
Richmond, VT 05477

** Note, please include your parcel account number with the payment.

Methods of Water Bill Payment

  • Checks
  • Cash
  • Direct Debit: The residents must come to the town office to complete the direct debit form.

**Payments must be received or post marked by 11:59pm on the due date in the office or deposited Town Center drop box located on 203 Bridge Street, Richmond, VT.

**If you see the red light flashing at the pump station, call us! If you see water bubbling out of the ground in the municipal system boundary, call us!

Water Bill Due Dates

  • March 31
  • June 30
  • September 30
  • December 31

** If due date falls on weekend or Holiday, the due date is the following business day.

Water and Sewer Commission

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